d-flo Limited

d-flo Limited
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Where every message enriches the guest journey

Where every message
enriches the guest journey

Where every message enriches the guest journey

The industry’s most advanced travel communication platform
purposefully built for tour operators and cruise lines.

The industry’s most advanced travel communication platform purposefully built for tour operators and cruise lines.

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[ About the platform ]

TravelComms has been designed in collaboration with leading travel brands to elevate every interaction from booking to return. For brands that want to deliver exceptional service consistently - this is the platform to help you make every communication count.

Designed for travel,
defined by you

Built to create a smooth, enriching, end-to-end traveller journey. From booking and billing, to preparing, upselling, safeguarding and returning home, the TravelComms platform gives travel businesses the power to deliver consistent, on-brand, and highly relevant communications across the entire customer/guest journey – so your brand becomes synonymous with providing exceptional experiences.

With you, and your customers when it counts

From booking confirmations, itineraries, and pre-departure updates, to in-destination alerts and post-trip follow-ups – with TravelComms, each communication becomes timely, relevant, personalised and crafted with the same care and intention you put into the experience itself.

Every type of message, one intelligent platform…

The essential messages that underpin trust and clarity, including confirmations, amendments, cancellations, payment reminders and acknowledgements – ensuring travellers always know exactly where they stand.

First impressions count. With beautifully designed, content-rich and uniquely personalised quotes and proposals, you can turn enquiries into bookings and make choosing you feel like the start of the adventure.

The alerts that safeguard smooth travel – before departure and while travelling. Last-minute itinerary changes, service updates, irregular operations and critical travel alerts are delivered instantly, accurately and reassuringly.

What the TravelComms platform delivers

Everything TravelComms does is designed to make travel communications clearer, richer and more effective – for your teams and your guests. These are the capabilities that turn everyday messages into experiences that truly count.

Rich & relevant on-brand content

Rich & relevant on-brand content

Automatically enrich every communication to feel inspiring, personal and on brand – with imagery and video tailored to the traveller and their booking.
Data-driven, end-to-end automation​

Data-driven, end-to-end automation

From aggregating the right content to managing format, timing and delivery, everything is intelligently automated and powered by real customer data.
Multi-channel delivery, by choice

Multi-channel delivery, by choice

Deliver travel documents the way your guests prefer – whether that’s print and post, or digitally via email, SMS, WhatsApp, mobile apps or secure portals.
Feedback & sentiment capture

Feedback & sentiment capture

Collect and manage guest information and sentiment across the entire journey – from preferences and accessibility needs to post-trip feedback.

Interactive itineraries & digital passes​

Interactive itineraries & digital passes

Create beautifully designed digital itineraries and booklets that work across all devices, with branded passes and vouchers for Apple Wallet and Android.
Insight, tracking and dashboards

Insight, tracking and dashboards

Track delivery and engagement across every communication, turning behaviour, feedback and sentiment into clear insight and confident decisions.

Seamless connectivity across your travel ecosystem

The TravelComms platform connects to any reservation system and aggregates content from any source, turning complex travel data into clear, compelling documents and streamlined communications.

Built for the complexity of modern travel systems…

CRS

TravelComms is CRS-agnostic by design, integrating flexibly with both established and bespoke reservation systems to create a fully connected communications layer to suit any travel environment.

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CMS

Whether centrally managed or distributed across multiple siloed systems, TravelComms ensures the right content is delivered at the right moment – consistently, on brand and in your control.
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CRM

TravelComms integrates contextually with leading CRM platforms, synchronising customer profiles, preferences and interaction history to provide a 360 degree customer view.
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FAQs

Everything you need to know about TravelComms, answered simply.

  • Purpose-built for travel – deep expertise in every feature
  • Enterprise ready – secure and scalable with complete data privacy
  • End-to-end – from enquiry to return and everything in between
  • Flexible and customisable – configured to your business needs
  • Proven at scale – delivering millions of communications weekly
  • Focused on impact – making every travel communication count

The TravelComms Platform is built to fit seamlessly into your existing technology landscape. With a wide range of secure APIs and integration options, it’s completely agnostic to the back-office systems you use to manage bookings, content and customer relationships.

Designed around Secure by Design and Privacy by Design principles, the TravelComms Platform has robust security and data protection measures at its core. It supports compliance with global data protection regulations, including EU GDPR, UK GDPR and California’s CCPA, ensuring personal data is handled responsibly wherever your guests are based.

The TravelComms Platform is purpose-built for travel brands that care deeply about delivering distinctive, high-quality guest experiences. It’s trusted by tour operators specialising in escorted, luxury, multi-day and tailor-made travel, as well as cruise lines offering expedition, immersive and luxury voyages.

Yes. The TravelComms Platform can generate communications in any language, making it ideal for international operations. One client currently uses the platform to support 188 languages across 140 locations, ensuring consistent, on-brand communication worldwide.

The TravelComms Platform is designed to work across the business, not within silos. It brings together marketing, operations, customer service, finance and IT teams on one shared platform – enabling collaboration, consistency and efficiency while delivering exceptional guest experiences.

Trusted by leading travel brands for exceptional experiences

We are pleased to be using d-flo’s platform to manage our post-booking member communications. With the ability to use digital communications to deliver a high quality, personalised service efficiently and effectively.

Secret Escapes

Thanks to d-flo’s years of travel expertise and integration experience we’re really pleased to be able to offer our new holidays customers’ booking and disruption communications which reflect the easyJet personality and brand.

easyJet Holidays

Already we can see how TravelComms can help us deliver a cohesive customer experience and streamline many of our existing operational processes. Gaining the flexibility to control what we communicate to our customers.

Titan Travel

d-flo have been very supportive of us throughout the evolutionary process of this project. They steered the business to help design the customer communications and ensure that all pieces of communication were consistent.

Neilson Active Holidays

The d-flo TravelComms solution just gave us more - and incredibly quickly. Future project initiatives we planned for launch in eighteen months from now, we are now revising for delivery later this year using the TravelComms platform.

Great Rail Journeys